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Return Policies

First, if you have a need to consider a Return or Refund, it means you ordered from us. We then owe you a big THANK YOU. Nothing makes us feel better than happy customers, and as such, we promise to do our very best to deliver an amazing product and customer experience.


That say, there are some things you want to know :

-          You may cancel an order at any time before shipment

-          You have 3 days to make a refund request after your order has been delivered

-          In the UAE, you can return any product you have bought, and we will take care of the return shipping costs.

-         Outside of the UAE :  Please check with our customer service (contact@soul-of-morocco.com) when requesting a return / exchange. Shipping and handling charges are non-refundable when outside of the UAE.

How does return policy work ?

-          Initiate a return : Please send us a mail to the following mail : contact@soul-of-morocco.com with the reason of the return.

-          Schedule a pick up : A pick-up will be scheduled by one of our courier services

-          Pack the item in its original state and packaging. Hand over the package to the courier representative.

-          Once we receive your returned item, we will inspect it and process your refund.


Refunds for items less than AED1,000 - Unfortunately we are unable to offer cash back or Credit Card refunds for items less than AED1,000. We are offering  free exchanges in the form of website credit. This will give you the opportunity to choose the right products for you.


FAQ:

  1. I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

  1. I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 3 day returns.

  1. When are ‘Returns’ not possible?

There are a few certain scenarios where we won’t be able to  support returns:

  1. Return request is made outside the specified time frame of 3 days from delivery date.
  2. Product is used, damaged, or is not in the same condition as you received it.
  3. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories (if any).

Q How can I receive a refund if I paid by Credit Card?

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.


  1. I paid through Cash on Delivery, how will I receive a refund for my item?

We will give you store credit for the amount of the good returned.